Overview
This Refund Policy applies to purchases made on InnovateKME.com, a brand website owned and operated by Mr. Mohammed Elian. We are committed to ensuring customer satisfaction with your purchase. Please read this policy carefully to understand our refund process.
15-Day Return Policy
We offer a 15-day return policy, allowing customers to request a refund within 15 days of the purchase date. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition.
- The item must be unused and in the same condition as received.
- The item must be in the original packaging.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support at info@innovatekme.com within 15 days of your purchase.
- Provide your order number and a detailed explanation of the reason for the refund.
Approval and Return Instructions
Once your refund request is received and approved, we will provide you with return instructions. Please ship the item to the address provided, ensuring it is securely packaged.
Inspection and Processing
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Non-Refundable Items
Certain items are non-refundable, including:
- Downloadable software products
- Gift cards
Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please check your bank account and contact your credit card company. If the issue persists, please contact us at info@innovatekme.com.
Changes to this Refund Policy
InnovateKME.com reserves the right to update or modify this Refund Policy at any time. Users are encouraged to review this page periodically for changes.
By making a purchase on InnovateKME.com, you agree to the terms outlined in this Refund Policy.
Last updated: 27/12/2023